Customer Service (Operations Support) Specialist

Job summary
Seeking a self-motivated, professional individual to join our team as a CUSTOMER SERVICE (OPERATIONS SUPPORT) SPECIALISTConfiguring the Passare online platform and providing general customer support assistanceWorking with cross-functional teams to realize customer satisfaction
Job seniority: entry level
Responsibilities
• Provide phone and email customer support• Answer troubleshooting calls and provide technical assistance• Create and manage configurations of the Passare SaaS system for customers• Load and validate customer system data• Create online versions of customer documents with data tagging• Schedule and set up webinars with customers• Utilize Knowledge Base to ensure accurate processes
Requirements
• High school diploma or equivalent• Preferred 2 years experience in customer support or operations
Key Skills Needed
• Excellent written and verbal communication skills• Excellent data entry and typing skills• Ability to multi-task, set priorities, and manage time effectively• Effective problem resolution and critical thinking skills• Ability to use and manage web-based and database tools• Strong organizational skills• Commitment to company values