Customer Service Professional

CentraCom is a proven provider of enterprise-grade networking, communications and connectivity services that address a wide variety of telecommunications technologies. Headquartered in Fairview, Utah, the company owns and operates a statewide fiber-optic network comprised of both metropolitan access networks and extensive coverage throughout rural Utah.

A Customer Service Professional serves customers by providing product and service information and resolving product and service problems.

Responsibilities:

Respond to public inquiries on the selection and availability of services and on billing questions
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution while treating customers with respect.
Qualifications:

Spanish speaking preferred
Excellent verbal and written communications skills
Able to keep calm under highly stressful situations
Work closely with and get along with co-workers
Work with frequent interruptions (can multitask)
Pay close attention to detail
Generous benefits package, including:

Competitive wage with commissions
401K savings plan with 6% match by the company
PTO leave
Paid holidays
Many more