NTT DATA Services currently seeks a Customer Service Representativeto join our team for a Remote 3+ month project. Fully Remote can reside in any time zone, but must be committed to training schedule and work schedule which is EST TIME ZONE. Monday-Friday, 2 shifts - 8:30am-5pm or 10am-6:30pm.
Training Schedule: 9-5:30PM EST, 1 week trainingPay rate for this role is $15.14 per hourAs a Workforce Reduction Support Assistant on the Operations Team, you will serve as the primary point of contact for our colleagues, offering expert guidance to colleagues impacted by workforce reduction. You will be expected to respond to a significant volume of calls. Your responsibilities will include timely and effective resolution of colleague concern, to the extent possible. Additionally, you will provide cross-functional support to other departments as required.Role Responsibilities
** this is a call center role, must be comfortable with being on the phones very actively, talking and typing at the same time. Average calls are around 10 minutes, an average of 6-8 calls per hour - candidates fully be trained on how to handle calls and be provided with a guideResponsibilities:• Serves as first point of contact for our leaders and colleagues by a centralized phone system, up to 100% of time. Review and assess inquiries to effectively resolve issues/concerns.• Effectively leverage resources to achieve first contact resolution and provide proactive support to colleagues.• Respond to colleague inquiries, escalating to the appropriate team for further review and consultation when necessary.• Respond to general inquiries related to workforce reduction, escalating concerns where appropriate.Skills Required:• Ability to demonstrate empathy, putting people first and inspiring trust with our colleagues• Ability to make sound, constructive business decisions, mitigating risk and adverse exposure to the Company while upholding what is right for the business and the colleagues we serve• Highly organized and able to prioritize, time manage effectively• Excellent oral and written communication skillsRequired Skills/Experience
Required Qualifications:
*2+ years of customer service or call center experience
*2+years Microsoft Office experience in a working environmentPreferred Qualifications:• Prior mentoring and consulting experience• Solid real time problem solving and decision-making skillsAbout NTT DATA Services:NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is $15.14 per hour. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.#INDHRS
