Customer Service Rep

The Enteral CSR aids in all Customer Service functions of order entry/paperwork acquisition for insurance guidelines and review while also abiding by the procedures set forth by management within the Enteral business.


Job Responsibilities: Calls patients for reorders of their nutrition Reviews and makes sure all documentation received meets insurance guidelines Contacts Doctors' offices and hospitals to coordinate setup of pts and make sure all billable documents are received Works with the intake department or within it to ensure timely verification of benefits and helps coordinate setups with intake/staff in the company locations and the Referral Source Deletes, corrects, or re-enters patient orders as deemed necessary Answers phone calls using proper telephone etiquette techniques expected by Customer Service Personnel #CSR Read and analyze documents such as patient orders Comprehend pharmacy prescription terminology Effectively communicate with coworkers and patients alike Help with the training of employees Calculate figures and amounts in reference to frequency and doses dispensed Apply common sense understanding to carry out oral and written instructions Education and Experience: High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience Computer entry experience necessary Physical Demands:

The employee must occasionally lift and/or move up to 10 pounds.