OVERVIEW: Our client, a major PBM (Pharmacy Benefit Services) entity owned by 20 non-profit health plans serving >33 million members and benefits manager of government programs including Medicare and Medicaid, seeks an accomplished Customer Care Associate / Representative. ***Client is hiring candidates California residents only*** ***Target Start Date: 01/06/2025*** ** LOCATION: 100% REMOTE/ WORK FROM HOME ** DURATION: 6 months contract with potential of extension ** WORK SHIFTS: Candidate should be comfortable working on all the below shifts 9:30 am - 6:00 pm (Tuesday - Saturday) 9:30 am - 6:00 pm (Sunday - Thursday) 1:30 pm - 10:00 pm (Saturday - Wednesday) 10:30 am - 7:00 pm (Friday - Tuesday) TRAINING: 2-3 weeks; Required to be on camera during training/team meetings etc. (M-F: 8:00am – 4:30pm Pacific) ATTENDANCE POLICY : No time off in the first 90 days of assignment. IMPORTANT Remote / Work-From-Home related: Equipment will be provided. Workspace: Candidates must confirm they have a quiet workspace free from distractions + a table and chair (The company provides equipment only). [Candidate should be fine doing MS TEAMs video screening call showing the workspace before submittal.] Client provides a 2-meter LAN cable for endpoint connectivity from modem/router to laptop. Hardwired Internet: Candidates must confirm they have high-speed internet access via a hardwired modem connection; Wi-Fi is unacceptable. [Candidate should be sharing a screenshot of speedtest.net]. California Residency: Candidates must reside in California. [Candidate should be sharing his/her ID (Example: Driving License)]. Candidate MUST be on camera during training/work hours, especially during attendance calls. Candidate MUST follow business casual dress code during working hours. QUALIFICATIONS / REQUIREMENTS: Looking for customer service experience with the following: High call volume Healthcare/Pharmacy background if applicable. Proficient in computer software navigation and dual screens 24/7 call center Flexible: Shifts may vary. Ability to handle complex calls. Critical thinking and problem-solving skills Attendance is an important factor in this position. Strong communication skills Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook or data entry software. Preferred: Bi-lingual for Hmong, Spanish, Mien ================================== I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you are looking for rewarding employment and a company that puts its employees first, we'd like to work with you.