Customer Service Representative Ca

Customer Service Representative
About the company and opportunity: Service organization with over 30 years in the business Family-owned with a strong family-oriented environment Employees feel valued and they offer autonomy in your work Stable and reputable- They care about quality and customers Competitive paid time off offered! Work alongside a dynamic and fun group Responsibilities of the Customer Service Representative: Ensuring customer orders are received and processed correctly in a timely manner Confirming freight arrangements and provide schedule to customer Contacting customers through phone or in person to provide information about products/services, take orders, answer questions, cancel accounts, or take complaints Keep records of customer conversations, orders, complaints, comments in the system Resolve customers service or billing complaints in a timely manner Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms in order to determine whether a particular loss is covered by insurance. Review claims adjustments with dealers, examining parts claimed to be defective and approving or disapproving dealers' claims. Compare disputed merchandise with original requisitions and information from invoices, and submit a request to Accounting to issue an invoice for returned goods Qualifications for the Customer Service Representative: At least 1-2 years of related experience High attention to detail Strong communication skills Positive and friendly personality who can work in a team setting
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