Customer Service Representative - Controls OTTO – designed, manufactured and precision tested, right here in the USA. OTTO's opportunity: Our Customer Service Representative is responsible for handling customer inquiries via phone, mail and fax.
Specifically, the Customer Service Representative will: Process customer orders with efficiency and accuracyPromptly respond to customer requests for quotation for standard, catalog productCoordinate customer requests to return product, issue and maintain Return Merchandise AuthorizationsAnswer phone calls from the customer service multilineReply to customer inquiries within a timely mannerTake initiative to proactively investigate and resolve customer issues, including customer complaints and product expeditingCollaborate with other internal departments to ensure customer needs are fulfilledResponsible for updating and maintaining customer records in computerAssist with other related duties as required or assigned What you'll need to bring to the table: High school diploma or equivalent1-3 years customer service experienceMust be capable of keeping a neat and organized work areaExperience with ERP System and Microsoft Office preferredStrong oral and written communication skills; personable and comfortable interacting with customersRequires self-motivation and ability to complete projects with strict guidelinesPositive attitude and works well within a team environmentStrong problem-solving skillsAbility to manage and prioritize several tasksDetail oriented with strong background in proofreadingAvailability for nonstandard or extended work schedule OTTO's Benefits: Medical InsuranceDental InsuranceVision Insurance401(k) with a company matchLife Insurance BenefitsCompetitive PayProfit Sharing BonusPaid Vacation and HolidaysCompany PicnicHoliday PartyAND numerous OTTO celebrations throughout the year! To review all of OTTO's available opportunities,
please visit our career page by clicking on the link below:
https://otto-engineering-inc.breezy.hr/ OTTO Engineering is an Equal Opportunity Employer: Disability/Veteran
Federal Notices Federal EEOC - Know Your Rights NLRB Notice E-Verify Request for Assistance / Reasonable Accommodation: If you are a qualified individual with a disability or a disabled veteran, please let us know if you require a reasonable accommodation to complete any part of the online application process. You may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.
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OTTO Engineering does not accept unsolicited resumes from third party recruiters, agencies, or similar organizations; any submissions will not be honored.