Customer Service Representative - Coordinator

Description

We're looking for an enthusiastic, highly motivated customer service representative with administrative experience to provide an excellent experience to our customers.
Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills.
You'll be responsible for responding to customer inquiries, admin tasks, coordinating, mitigating service problems, and providing an exemplary customer experience.
If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

Responsibilities

•Answering phone calls
•Calling clients and technicians
•Scheduling field jobs with technicians, clients, and homeowners
•Provide excellent customer service and maintain client relations
•Data entry
•Preparing and gaining work authorizations
•Assist in acquiring billing information for clients and insurance companies
•Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
•Identify common customer issues and bring them to the attention of the team
•Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
•Regularly meet with sales lead to receive the newest service and product knowledge
•Make sure each customer's complaint is addressed with care and precision to achieve full customer satisfaction

Qualifications

•Customer service experience required
•Dispatching or scheduling experience a plus
•Detail oriented
•Must be able to work at a fast pace
•Must live within daily driving distance of the office
•In office position
•Working right in the USA
•Previous work in a customer-facing position
•Must have graduated high school, received a G.E.D.
or equivalent
•Display strong communication skills, active listening skills, and personal skills