Customer Service Representative/Dispatcher

Are you passionate about providing top-notch customer service while enjoying the flexibility of remote work? We're seeking a dedicated individual to join our team as a Remote Customer Service Representative/Dispatcher. If you thrive in a fast-paced environment and love being the bridge between customers and our service team, this role is perfect for you!
About Us:
We're a leading provider of indoor comfort solutions, dedicated to making homes and businesses cozy since 1979. Our commitment to excellence has propelled us from a small family-owned business to a trusted HVAC and plumbing contractor serving Northern Virginia.
Job Role:
As a Remote Customer Service Representative/Dispatcher, you'll be the friendly voice on the other end of the line, assisting customers with scheduling service and maintenance for their homes or businesses. Your responsibilities will also include maintaining our customer database, making outbound calls, and coordinating technician routes based on location. Plus, you'll play a crucial role in fostering a positive and supportive team environment within our dispatch team.
Schedule:
Wednesday: Enjoy the camaraderie of working in our Chantilly office from 8 AM to 5 PM with a one-hour lunch break.
Monday, Tuesday, Thursday, Friday: Embrace the flexibility of remote work from the comfort of your home from 8 AM to 5 PM with a one-hour lunch break.
Qualifications:
Previous experience in a customer service or call center role is preferred.
Proficient typing skills of approximately 70 words per minute.
Ability to thrive in a high-volume call environment.
Strong ability to work both independently and collaboratively within a team.
Familiarity with main cities and locations in Northern Virginia is a plus.
Experience with customer databases (Service Titan) is a bonus.
Employment Type: Full-Time
Salary: $ 18.00 Per Hour