Overview:
ENERPAC TOOL GROUP Who we are? Enerpac Tool Group Corp. is a premier industrial tools, services, technology, and solutions provider serving a broad and diverse set of customers in more than 100 countries.
The Company makes complex, often hazardous jobs possible safely and efficiently.
Enerpac Tool Groups businesses are global leaders in high pressure hydraulic tools, controlled force products, and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world.
The Company was founded in 1910 and is headquartered in Menomonee Falls, Wisconsin.
Enerpac Tool Group common stock trades on the NYSE under the symbol EPAC. For further information on Enerpac Tool Group and its businesses, visit the Company's website at https://www.enerpactoolgroup.com/. Summary basic function of the role Aid the customers within our distribution channel through inbound activities, such as telephone, email, and other electronic means.
Our Customer Support Specialists are at the center of our customers daily activities, whether it is taking in-bound calls, trouble-shooting, entering orders, working with our sales teams, or coordinating orders with our internal departments.
The Customer Support Specialist role is fast paced, requires collaboration with many stakeholders (customers, shipping, purchasing, manufacturing, sales reps) and requires a holistic understanding of the companys operations.
Primary responsibilities include entering customer orders, responding to customer inquiries, and assisting with product related questions.
This role will be supporting US and LATAM customers.
Shift: Monday Friday, hybrid 3 days in office schedule Job Duties and Responsibilities Accurately and efficiently enter customer orders into ERP systemEffectively manage incoming callsProvide accurate information on products, pricing, and availabilityCommunicate with customers regarding order confirmations and ship dates Ensures internal and external customer satisfaction by effectively managing the order process from initial point of contact to delivery Expedite product shipments with customers, sales representatives, and other functions of the companyEnsures that appropriate actions are taken to resolve customers problems and concernsProvide exceptional customer support to internal and external customers through a focus on quality and timeliness of resolutionProvide feedback and documentation from intelligence gained through customer interactionsIdentify and initiate process improvement opportunities to improve the customer experienceBuild and strengthen relationships with assigned customer accounts to support brand loyalty and a superior customer experiencePerforms other related duties as assigned Skills and Competencies Must be self-motivated, collaborative, and team-orientatedDemonstrated ability to manage multiple competing priorities including 30+ inbound calls per day, while maintaining a positive, courteous, and professional attitudeExudes a sense of urgency; prioritizes and jumps into customer situations in a fast pace, high volume environmentExtreme attention to detailRequires a passion for customer service and desire to help othersAbility to form and strengthen relationships with assigned customer accounts and outside sales repsPrevious experience following standard work proceduresStrong oral and written communication skills including active listeningIntermediate skills in Microsoft Office applications including Outlook, Teams, and Excel are requiredKnowledge of Oracle ERP or similar ERP system is preferredKnowledge of, or ability to learn, industrial products is preferredExperienced level of reading, writing, and speaking English.
Expert level preferred.Education and Experience High School Diploma or GED equivalent; higher education preferredMinimum 3 years of customer service or inside sales experience, preferably in manufacturing environment with high exposure to industrial products.Physical Demands Employee will have to be able to walk/climb to a variety of primary work locations.
Employee will need to listen, understand, and speak with team members in person, telephonically, and electronically at all levels within a diverse workforce and with supported organizations.
Employee is able to work in front of a personal computer and telephone for long periods of time. Work Environment Primary work environment is temperature-controlled office setting, but may also include typical warehouse environment on occasion, where following appropriate safety protocols at the location would be required.
Employee will be exposed to low levels of noise in an office. The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Direct Reports N/A Key External Contacts/Clients Inside Sales Territory Manager Customer Relations Diversity Statement We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.
We will ensure your application is fairly considered and if hired, you will have an equitable opportunity to give your best at work, not because were required to, but because its the right thing to do.
Enerpac Tool Group will provide reasonable accommodations within the application process upon your request as required to comply with applicable laws.
If you have a disability and require assistance in this application process, reach out to our Talent Acquisition Team for additional information.
If youre looking for a unique, exciting career with variety and potential for growth, Enerpac Tool Group offers challenges & extraordinary rewards for people on a global scale The above statements reflect the general details necessary to describe the principle functions of the job described and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.