Customer Service Representative

Are you passionate about delivering outstanding customer service? Do you thrive in dynamic, fast-paced environments? We are currently seeking a dedicated Customer Service Representative to join our team and provide top-notch support to our customers. This role is perfect for someone who excels in communication and is keen on helping others with their inquiries. Our ideal candidate brings a proactive approach to solving problems and a friendly demeanor to every interaction.
Key Responsibilities:
Engage with customers through various channels including telephone, email, and face-to-face to answer inquiries and resolve issues.
Process payments and update customer information as necessary.
Maintain detailed records of customer interactions and transactions, managing and updating customer profiles and account information.
Efficiently gather information using company resources to offer solutions and support to customers.
Coordinate with clients to arrange for vehicle pickups as required.
Handle document filing and mail processing both incoming and outgoing, adhering to organizational standards.
Assist in the preparation and completion of transaction and sale documents.
Undertake additional responsibilities and duties as needed in support of team goals.
Qualifications:
At least one year of experience in a support role within a customer service environment is preferred.
High school diploma or GED required; further education or certification in customer service or related fields is a plus.
Exceptional communication skills, both verbal and written.
Proficient in Microsoft Office Suite and capable of managing multiple technological platforms.
Typing proficiency with a minimum speed of 45 WPM.
Strong attention to detail with the ability to multi-task effectively in a fast-paced setting.
Professional demeanor and appearance.
Bilingual abilities are highly advantageous.
What We Offer:
A fully remote role that allows flexibility and convenience.
An engaging environment where you can learn and grow.
A supportive team that values communication and collaboration.
Opportunities for overtime to enhance your earning potential.
Application Accommodations:
Should you require any accommodations during the application process, please contact us directly to arrange suitable alternatives.
We are excited to see what you can bring to our team! Apply today to start your journey with us.
Employment Type: Full-Time
Salary: $ 49,000.00 Per Year