Customer Service Representative

A retail company in Illinois is looking to add a new Customer Service Specialist to join their growing team in the Greater Chicago area.
In this role, the Customer Service Specialist will be responsible for supporting retail customers and end-users with order support, product assistance and troubleshooting.

Responsibilities
The Customer Service Specialist will: Answer customer/consumer calls and e-mailsProvide customer service and troubleshooting as needed Respond to consumer online reviews through the portal Arrange for shipment of replacement parts Track and trace delivery of orders Communicate with employees throughout the organization on customer requirements Initiate claim process with customers Organize and maintain claim files Notify the manufacturers of new claims and manage claims to closure Work within several customer portals such as Archway and CommerceHub Assist with general office and data entry projects, as necessary Qualifications 1+ year of experience in a Customer Service and/or General Office Administration role Associate's Degree Computer savvy Microsoft Office Suite proficient Exceptional phone etiquette Great interpersonal skills Excellent communication skills (written and verbal) Strong attention to detail Highly organized