EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILITY/VETS Summary Description
Provides excellent customer service while performing efficient and accurate banking transactions in accordance with bank policies and procedures.
Assists customers with routine service requests.
Identifies and acts on referral opportunities for new products by recognizing customer needs.
Essential Functions Accurately processes routine bank transactions including but not limited to check cashing, deposits, withdrawals, account transfers and loan paymentsConsistently executes customer service standards to provide excellent customer service, resolve problems, and identify customers' financial needsMaintains and balances a working cash supplyDisplays a positive and professional attitude at all timesMaintains current knowledge of bank products and servicesWorks closely with manager and branch team to generate new businessSeeks opportunities to refer to other lines of business to include mortgage, cash management, commercial and trustActively participates in branch campaigns and incentivesCompletes all training within predetermined time limitsAdheres to all bank regulatory, audit, and compliance policies and proceduresReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job Position Requirements High school diploma or equivalent1-2 years of retail/customer service experience, with sales experience preferredDisplays professional dress and demeanorPersonal computer proficiencyCash handling experience preferredTypically the employee may sit to perform work; however, there may be some standing, walking, bending and lifting 5-10 lbsWork is generally performed indoors in environmentally-controlled conditions Critical Skills / Expertise Excellent customer service and sales skillsExcellent oral communication and listening skillsKnowledge of (or ability to learn) the bank's operating systems, policies and procedures