Customer Service Representative

Diehl of Massillon is currently seeking a Customer Service Rep for our growing Service Departments.Answering incoming phone calls and online enquiries.Making outbound calls to inform customers of open recalls and maintenance needed on their vehicles.Logging customer details and comments in our system.Scheduling appointments and following up with any 'no show' customers.Maintaining thorough, up-to-date knowledge of our products.Adhering to all company policies and procedures.Maintaining contact with customers to ensure they are happy with our service.Assisting with various other tasks at the dealership.Benefits:401(k)401(k) matchingDental insuranceEmployee discountHealth insurancePaid time offReferral programRetirement planVision insurance