Aramsco is always looking for dynamic and energetic team players to join our family of companies!
Aramsco, a family of companies, is a leading solutions provider to specialty contractors across North America, serving numerous end markets including abatement, restoration, environmental, emergency preparedness, stone care, cleaning and surface preparation.
The company has more than 60 locations through which it distributes products, equipment and chemicals, and provides customers with other value-added services including equipment repair, equipment rental and education.
Manages large amounts of incoming calls.
Interacts with customers and fellow CSR's via telephone, email and face-to-face while exercising patience and demonstrating professionalism.
Provides sales support: Drafts necessary quotes and documents, as requested by the sales representatives in a timely manner.
Drafts necessary quotes and documents, as requested by the customer or sales reps in a timely manner.
Proficient in troubleshooting and investigating customer inquiries and issues.
Accurate order entry with specific attention to account details-discounts, pricing and freight charges.
Keeps records and follow up on all orders, deliveries, quotes and past due accounts.
Handles customer complaints and provides appropriate solutions; follow up to ensure resolution
Promptly process orders error free, with specific attention to credit information.
Notifies customers by phone about upcoming specials and events.
Primary Duties and Responsibilities
Strong knowledge of customer services ethics, principles and procedures.
Bilingual in English and Spanish is preferred.
Ability to multitask and work well in a fast paced environment.
Proficient in administrative and documentation procedures.
Competent with working on a computer; must be familiar with MS Suite.
Strong communication skills: written and verbal.
High level of organizational skills with great attention to detail.
Qualifications/ Skills
Requires developed skills through formal training or considerable work experience.
Works within established procedures with a moderate degree of supervision.
Requires established skills to perform a range of day-to-day activities.
Understands how the assigned duties relate to others in the team and how the team integrates with other teams.
Has no supervisory responsibilities; manages own workload.
Solves routine problems without supervisory approval; evaluates and selects solutions from established options.
Impacts the quality of own work.
Uses communication skills to exchange of information
Benefits (Full-Time Employees): Health/Vision/Dental insurance.
Paid vacation.
Paid holidays.
401(k) with employer matching.
Life insurance is provided.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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