Customer Service Representative

Position:
Customer Service Representative
About Our Client:
One of the leading contract and hospitality distributors of textiles focused on technological innovation and performance. The brand offers to interior designers and architects upholstery fabrics, wall covering, wall tiles, and acoustical solutions.
Job Summary:
We are seeking a Customer Service representative to support our growing business. This person would be responsible for answering emails, calls, order entry, and order management follow-up. The candidate must be very customer-centric, detail-oriented, organized, able to multi-task, mindful of customer urgency, have strong written and verbal communication skills, and be able to collaborate with other team members.
Job Description: What You Will Do: ERP Customer Order Entry / Order ManagementAnswer emails and calls (stock check, order status, general production information, product quotes, testing)Back Order / Stock Analysis to submit production requestsPreparing shipping documentsCommunicate with Customer Service and Sales teamsProvide a customer service experience focused on finding solutionsWhat We Envision for the Future: A candidate with the willingness to continuously learnCapable of identifying opportunitiesAbility to find solutionsAssist in streamlining the customer experienceQualifications: Must be detail-oriented, highly organized, and proactive.Problem solverStrong time management skillsPrior experience in customer serviceTeam player willing to jump in and help.Experience with Sales Force and Slack not required but a plus.Experience with Microsoft Office (Excel, Outlook...)
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