Be part of our journey
As a global leader in specialty chemicals, we continue to succeed and strengthen our delivery of innovative, sustainable and high-performance solutions. We are passionate and excited about how we can develop and utilize new technologies to shape and inspire changes within an ever-growing marketplace.
Our ideal person
As a business, it's really important to us that we find the best person for the job and that you have the best opportunity to succeed in the role. To help, we have outlined our expectations for the role and what core skills and experiences we require as well as what would make you an ideal fit. In turn, we hope this helps you evaluate if this is the right job for you.
Croda is seeking a Customer Service Representative that will be responsible for providing outstanding customer service and support for the sales/order department for Croda North America. You will be primarily responsible for the order placement and fulfilment processes of a large customer base. The incumbent will ensure that every interaction with a customer will project Croda's image as a dependable, quality supplier who provides superior Customer Service.
Key Duties: Order ManagementProcess customer ordersEffectively and promptly communicate import and production scheduling with production, logistics, and Import teams as necessary to meet customer requirements.Provide higher quality of service to the customer by anticipating customer needs and taking action.Act quickly and decisively in the execution of an order, seek information as needed and attempt to gain knowledge regarding the customers' business.Assure dependable, on-time shipment and delivery of products, paperwork that meets requirements and timely response to all customer requests.Maintain a close working relationship with Sales to ensure a keen understanding of implementation of key customer account strategies.Identify underlying problems or future situations.Prioritize activities for most effective solutions.Support of Teamwork:Solicit department opinion/input and promote cooperation among team members.Develop or expand existing internal and external relationships.Share goals and own problems to achieve goals.Customer Service Support:Handle customer inquiries & special requests.Assist with providing pricing quotes, expedite sample requests, production information, spec sheets, MSDS's, C of A's & proof of deliveries.Work closely with traffic to arrange truck shipments.Enter & maintain customer complaint tasks.Administrative Duties:Communicate customer forecasts to sales, production & imports.Escalate issues to management.Provide sales leads and cancelled order information to Sales.Provide appropriate information to Sales for new account setups.Properly maintain OTIF information as required.Perform all duties within the Company's SHE regulations. All other duties assigned by management.Education / specialized training required:
Bachelor's degree
Knowledge, Skills & Abilities:
Must have oral & written proficiency in the English language.
Ability to communicate confidently and effectively both on the telephone and in writing.
Proficient in MS Office (specifically Excel).
Competent in SAP/relevant IT business systems.
Self-motivated.
Able to meet deadlines.
Organized.
Ability to work in a fast-paced environment.
Flexibility.
Attention to detail.
Willingness to learn and desire to grow with the organization.
Must be able to demonstrate an ability to work well within a team.
Competence in general business dealings with strong mathematical skills.
Physical Demands:
Must be able to walk, stand or sit for a minimum of 8 hours per day. Must be able to travel by car and airplane; lift 30 lbs.
Croda recognizes employees as our strength and the diversity they bring to our workforce is directly linked to our ongoing success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including age, race, color, religion, national origin, gender, sexual orientation, gender identity, gender expression, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans. This Organization Participates in E-Verify.
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