Customer Service Representative

Customer Service Representative
Western Branch Diesel

Roanoke, VA

$45,000-$50,000

Western Branch Diesel, a subsidiary of Indel Power Group, has an opening for a Customer Service Representative at our location in Roanoke, Virginia. This individual will be organized with the ability to multi-task and possess good customer and communication skills. Joining the service team will provide you with a rewarding work environment, excellent pay and benefits, and an opportunity for advancement.

Key Responsibilities

Provide administrative assistance to support the service team
Support the complete repair process including vehicle intake, opening repair orders, coordinating with the shop, communicating repair cost & time estimates to customers, and repair order billing
Promptly address and resolve customer concerns and service follow-up issues
Excellent customer service skills
Maintain open communication with technicians, management team and customers regarding job status
Occasional driving is required
Why Indel Power Group Competitive compensation package, DOE
Monthly performance incentives
Rewarding work environment
Opportunities for relocation & advancement
Long established, family-owned business
Indel Power Group offers Excellent medical, dental, & vision coverage
Short-term/long-term disability and employee life insurance
401k, with matching
Employee Assistance Program (EAP)
Paid Annual Leave
Paid Holidays

Indel Power Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.