Customer Service Representative

We are looking for a pleasant Customer Service Representative to undertake all receptionist and clerical duties at the desk of our main entrance.
The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined.
Responsibilities Greet guests and welcome them into the office Answer questions, address complaints and give suitable information Answer all incoming calls and redirect them or keep and distribute messages Check, sort and forward e-mails Process daily invoicing and credits Prepare outgoing mail by drafting correspondence, securing parcels etc. Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.
) Take up other duties as assigned (travel arrangements, appointment schedules etc.
) Requirements Proven experience as customer service representative or relevant position Familiarity with the use office machines (e.g.
fax, printer etc.
) Thorough knowledge of customer service, office management and basic bookkeeping procedures Excellent knowledge of MS Office (especially Outlook and Word) Strong communication and people skills Good organizational and multi-tasking abilities Good problem-solving skills Fluency in English; Ability to speak Spanish a plus Benefits Bonuses Medical/Health Insurance Plan Sick Leave Vacation Leave