Customer Service Representative

Join True Shot Ammo and be part of a dynamic team committed to providing unparalleled customer service and driving future growth.
Customer Service Representatives are the frontline ambassadors of True Shot Ammo, responsible for effectively and positively resolving customer issues and inquiries.
Firearms and ammunition knowledge is a definite plus, but not required to apply.
Dedication to customer satisfaction is essential. Job Details: Pay: $15-16 per hourEmployment Type: Full TimeSchedule: Monday-Sunday Essential Duties/Responsibilities: Assist customers by providing product and service informationManage a high volume of incoming calls and service inquiriesProcess transactions accuratelyGenerate sales leads and cultivate new and returning customersResolve customer complaints promptly by providing appropriate solutions and alternativesIdentify and assess customers' needs to achieve satisfactionOpen and maintain customer accountsRecommend potential products or services by analyzing customer preferencesAssist with order placement, refunds, and exchangesCapture payment information and essential customer details Job Requirements: Proven experience in customer support or as a Customer Service RepresentativeStrong phone contact handling skills and active listeningExcellent communication and presentation abilitiesAbility to multitask, prioritize, and manage time effectivelyHigh School Diploma or equivalent Benefits: Health insurancePaid time off401(k) planLife insurance