We are desiring to recruit an influential Customer Service Representative to join our innovative team at Luis Miguel Bugarin in Clovis, CA.
Growing your career as a Full Time Customer Service Representative is a great opportunity to develop fundamental skills.
If you are strong in innovation, presentation and have the right initiative for the job, then apply for the position of Customer Service Representative at Luis Miguel Bugarin today!
Are you looking to grow? So are we! Luis Miguel Bugarin in Clovis, California, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Licensed Insurance Customer Service Representative. In this role you will provide exceptional customer service to our clients, addressing all of their insurance-related questions, concerns, and requests. Your positive attitude, rapport-building, and desire to help will make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience while ensuring their clients have the coverage they need.
If you are ready to make a change in your life and are looking to join a company that cares about both our clients and you, apply today!
Benefits Paid Holidays
Bonus Opportunities
Paid Time Off (PTO)
Mon-Fri Work Schedule
Holidays Off
Hands On Training
Responsibilities Process customer policy change requests.
Secure all Trailing Documents from customers.
Handle all incoming claim calls from customers and follow-up.
Complete Evidence of Insurance requests.
Document each customer contact in eAgent.
Immediately greet all customers, entering the office, in a friendly and helpful manner.
Take premium payments from customers.
Ask each customer for referrals and explain our referral program.
Treat each customer contact as a cross and up-sell opportunity including financial products.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Answer incoming phone calls on the first ring.
Return all phone messages promptly.
Thoroughly understand and follow all underwriting, rating and compliance requirements.
Maintain knowledge of new products and services.
Generating insurance quotes.
Provide exceptional customer service and support.
Be outstanding at relationship building.
Develop and maintain client relationships.
Obtain prospects information such as name, address, vehicle information and enter into quote sheets.
Schedule appointments for sales staff to meet prospective customers.
Provides on-going support to insurance clients as needed.
Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
Requirements Bilingual -Fluent in Spanish is required
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Possess an upbeat, positive and enthusiastic attitude.
Be a great self-starter with a sense of urgency.
Create relationships from a cold start.
Proficiency to multi-task, follow-thru and follow-up.
Excellent Communication/interpersonal skills.
Must have ability to multi-task.
Professional phone etiquette.
Follow through and exceed current and prospective client expectations.
Great Customer Service Skills.
Problem-Solving Capabilities.
Works well with other employees and is a team player with a positive attitude.
A Property & Casualty insurance license is required.
No insurance experience required but must be willing to learn
Ability to identify and solve problems, think critically, and make decisions quickly.
Benefits of working as a Customer Service Representative in Clovis, CA:
? Unlimited Growth Potential
? Rapid Progression
? Competitive salary
