Customer Service Representative - Mr Handyman

Job Opening: Inside Sales Dispatcher (Customer Support) Location: White Plains, NY

Company: Mr. Handyman of Westchester County

Overview:

We are seeking an Inside Sales Dispatcher to manage customer support, streamline processes, and handle administrative tasks for both residential and commercial clients.
The ideal candidate has 5+ years of experience in office management or inside sales and a strong background in developing business relationships.

Key Responsibilities: Customer Support: Maintain customer files and respond to inquiries.Handle incoming calls, schedule jobs, and follow up on service calls and surveys. Office Administration: Oversee daily office operations and manage supplies.Document communications and train new employees. Resource & Vendor Management: Coordinate with vendors for timely deliveries and manage the weekly route schedule.Assist technicians with advice and directions. Business Development: Build and maintain client relationships to drive new business.Stay informed on products and services to assist customers effectively. Documentation and Reporting: Keep accurate records and generate necessary reports.Verify job completions and manage invoices in ServiceTitan.Qualifications: Minimum 5 years in office management or inside sales (home services preferred).Strong typing and 10-key skills.Proficient in MacOS and MS Office; ServiceTitan experience a plus.Excellent organizational, multitasking, and problem-solving skills.Bilingual preferred.Benefits: Competitive salary ($20-$25/hr based on experience).Career advancement and professional development opportunities.Paid holidays, vacation, and bonus eligibility.Supportive work environment focused on safety and teamwork.Work Hours:

Monday to Friday, 8 AM - 4 PM, with potential overtime.

Join us in providing exceptional service to our clients!