As an ON-CALL Customer Service Representative, you will be responsible for supporting the mission of a government program located in your state. The Customer Service Representative works as a part of a dynamic team of professionals assisting the United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations.
This is not a regular Full Time or regular Part-Time position; it is a casual ON-CALL position.
ON-CALL employees are expected to be available all five days, Monday through Friday from the hours of 7:45 am to 4:15 pm for substitute coverage as needed at the site.All efforts are made to notify ON-CALL personnel in advance of the site on-call needs, however, occasionally employees are notified the night before or the same day they are needed. Interested candidates must meet this availability.In this position, hours are not guaranteed, and employees are on an "as needed" basis, so a steady income stream cannot be guaranteed.The On-Call position is a perfect fit for candidates with flexibility, seeking supplemental income, and for those who still want to be active in a work environment without a committed schedule. This position requires the ability to pass a government clearance and drug test. All required job training will be provided for qualified candidates.
Primary Responsibilities: Complete biometrics registration for applicants seeking legal immigration to the United States. Check-in approved applicants and visitors to the ASC; provide interior and exterior crowd control; and assist with enforcing ASC rules and policies. Deliver outstanding front-line customer service on behalf of HeiTech Services, our partner Amentum and on behalf of the United States Government. Skills and Abilities Required: Must be able to obtain and maintain a government-issued suitability clearance. Must be able to speak and write in English. Ability to stand upright on one's feet for scheduled shift duration, excluding meals and breaks. Ability to hold and grasp applicant's hands to obtain quality fingerprints. Ability to work in a high-paced environment with the public. Ability to type and use basic computer skills. Successful completion of the biometrics training and become certified within sixty days Minimum Education and Experience Required: High School Diploma or equivalent. No experience is needed as all required job training will be provided. Demonstrated experience in customer service. Desired Skills: Ability to speak a foreign language HeiTech Services is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, age, sexual orientation, disability or veteran status.