Your Impact
You will provide world class customer service to Axon customers through multiple communication channels which may include, but are not limited to, email, phone, web chat and community forums. You will be in a customer focused environment and responsible for meeting or exceeding performance and quality goals.
What You'll Do
Location: Onsite 4 days a week out of our Scottsdale, AZ office
Reports to:Manager of Customer Service
Direct Reports:0
Build and maintain subject matter expertise of Axon processes and solutions related to this role
Resolve customer issues via phone, email or chat by determining the cause of the problem; selecting and explaining the best solution and expediting correction or resolution
Follow communication procedures, guidelines and policies and clearly document all customer interactions using Salesforce Cases
Provide accurate, valid and complete information by using the right processes/tools
Meet personal/team performance targets around phone and case metrics
Send process or performance improvement suggestions to your Support Manager
Basic Qualifications
High school diploma or equivalent; college degree preferred
1 to 2 years of proven customer support experience
Excellent interpersonal skills
Proficiency with Microsoft Office
Familiar with CRM and Call Center Software
Strong verbal and written communication ability including active listening, conflict resolution and customer empathy
You can perform assigned tasks and projects quickly, accurately and expertly
Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.
Benefits that Benefit You
401k with employer match
Accrued paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices
The Pay: Axon's hourly pay philosophy is made up of base pay and bonus. The starting hourly pay for this role is USD 16.83 in the lowest geographic market and USD 26.44 in the highest geographic market. The actual hourly pay is dependent upon many factors such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visitwww.axon.com/careers/benefits(http://www.axon.com/careers/benefits).