Branch Hours: Monday - Friday 9:00 am -5:00 pm Job Summary
The Client Service Representative (CSR) handles routine transactions for clients such as cashing checks, accepting deposits and loan payments, has the responsibility for opening and servicing all types of deposit accounts, and for promoting other bank services.
Assist new and existing clients through needs-based conversations and provide appropriate solutions to meet their needs.
Perform all duties within the compliance of the Bank's policies and procedures.
Reporting Structure
The CSR position is under the direction and supervision of the Branch Operations Manager.
Essential Duties and Responsibilities Enhances client relationships by understanding all of the Bank's products and services, initiating conversations to identify client needs and recommending product and service solutions to match those needs, including referrals to other lines of businessPerforms client transactions such as the accepting of deposits and payments, disbursing of cash, issuing of official checks, preparing of currency transaction reports and placing stop paymentsPerforms all duties associated with opening, maintaining and closing all types of client deposit accounts and assisting with optional account services, including stop payments, wire transfers, check orders and debit card requestsDevelops and maintains knowledge of bank products and servicesParticipates in sales outreach strategies including outbound calling to achieve individual and team goals for deposit growth and referrals to our business line partnersRepresents and participates in community events sponsored by the BankMake a concentrated effort to solve client concerns, issues and problemsMaintains proficiency in digital channel technology and possesses the ability to educate clientsIdentifies risk and escalate concerns through proper channelsCompletes and passes all required BVS classes on timeMaintains security of cash drawerAdheres to all bank and regulatory policies and procedures specific to positionPerforms other duties as assigned
Requirements
HS Diploma or GED required, 2-year degree preferred1+ years of related experience requiredTeller experience (Preferred)Strong interpersonal skills with ability to build relationshipsExcellent customer service skillsStrong oral and written communication skillsCompetence to exercise sound business judgementProficient computer skillsCapability to handle multiple tasks with attention to detailAbility to work independently or as a member of a team
The Freedom Bank of Virginia is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
If you are disabled and need assistance in the application process, please email ******