Are you ready to take your customer service skills to the next level? Join our dynamic team where you'll find more than just a job - you'll find a community and a path to personal and professional growth. With a comprehensive benefits package, competitive compensation, and a truly fun and engaging work environment, you're not just joining a team but becoming part of a family.
As a fully remote Customer Service Representative, you will be the first point of contact and the heart of our customer interactions, ensuring that each call is handled with empathy, efficiency, and enthusiasm. We believe in nurturing our team from within and are proud to say that more than 90% of our leadership started right where you will - proving that when you grow, we grow.
Benefits:
Advancement Opportunities: Clear paths to promotion.
Flexible Schedules: We understand the importance of work-life balance.
Bonuses: Generous performance-related bonus opportunities.
Positive Environment: Supportive supervisors and a collaborative team.
Employee Ownership Program: Become a co-owner through our company-paid ESOP.
Comprehensive Healthcare: Available for you and your family post-probation.
Paid Time Off & Holidays: Earned after the first 90 days to help you recharge.
Position Summary:
In your role as a Customer Experience Representative, you will offer top-notch customer service by handling inbound calls ranging from billing inquiries to service questions about internet, cell phone services, and more. You'll leverage your excellent communication skills to build rapport with customers, solve problems, and potentially offer additional services that meet their needs. Your ability to multitask and maintain a high level of professionalism will help drive your success.
Key Responsibilities:
Customer Interaction: Promptly address customer inquiries, provide solutions, and ensure a seamless service experience.
Communication Skills: Communicate clearly and persuasively; maintain professionalism in various situations.
Problem Solving: Use effective negotiation and problem-solving skills to resolve issues and meet customer needs.
Quality Focus: Maintain high standards of accuracy and quality, taking responsibility for your work.
Productivity: Meet or exceed productivity standards, manage your time efficiently, and support team goals.
Reliability: Consistent attendance and punctuality, with a willingness to commit extra hours when needed.
Minimum Qualifications:
Background Check: Must pass a criminal background check.
Technical Skills: Basic data entry and computer skills.
Experience: Prior customer service or call center experience preferred.
Education: High school diploma or equivalent.
Our Commitment to Diversity:
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
About Us:
We are a leading provider of customer relationship management solutions. Our team members are the backbone of our success, and as a 100% employee-owned company, each member has a stake in our collective success through the Employee Stock Ownership Plan. By joining us, you are not just starting a job but building a career with a company that values your growth and shares its success.
Employment Type: Full-Time
Salary: $ 14.00 Per Hour
