Overview:
Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud.
We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology-or multiple X-ray technologies-to address each customer's unique security application requirements.
Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence. We are looking for a Customer Service ServiceMax Administrator to join our team.
This individual will be responsible for configuring, maintaining, and optimizing the ServiceMax system to support the efficient and effective delivery of field services, enhance customer satisfaction, and improve overall business operations.
They will also ensure Rapiscan Systems standards are adhered to and executed consistent with company direction.
Responsibilities:
Technical Proficiency: Experience with ServiceMax: A strong understanding of the ServiceMax platform, including configuration, customization, and administration.Salesforce Knowledge: Familiarity with Salesforce, as ServiceMax is built on the Salesforce platform.Integration Skills: Ability to integrate ServiceMax with other systems and tools.System Configuration and Maintenance: Customization: Proficiency in customizing ServiceMax to meet business requirements.User Management: Managing user profiles, permissions, and access control.Data Management: Handling data imports, exports, and data quality.Business Process Understanding: Field Service Processes: Knowledge of field service operations, workflows, and best practices.Problem-Solving: Ability to analyze business needs and translate them into system configurations.Communication and Collaboration: Stakeholder Interaction: Effective communication with end-users, stakeholders, and cross-functional teams.Training and Support: Providing training and support to ServiceMax users.Uphold the companys core values of Integrity, Innovation, Accountability, and Teamwork.Demonstrate behavior consistent with the companys Code of Ethics and Conduct.It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.Duties may be modified or assigned at any time to meet the needs of the business.
Qualifications:
Associates degree required.
Years of experience may substitute in lieu of degree.5+ years experience using Sales Force and or Service Max desired.ServiceMax Administrator Certification preferred.
Relevant Salesforce certifications a plus.Customer interface and communication skills, both verbal and written, are a must.Ability to effectively use Microsoft office products such as Word and Excel.Willingness to work overtime as requested and non-standard hours, including weekends and holidays.Must be a team player with ability to work under pressure in a fast-paced environment with minimal oversight.Must be available to travel on short notice, non-standard hours, travel on weekends, and assist other field sites as required.Experience in planning and managing projects is essential.Must be capable of lifting 50 pounds.Please review our benefits here: Life at OSIThe specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location and date of hire.
Please note that the salary information shown above is a general guideline only.
Salaries are based upon candidate experience and qualifications, as well as market and business considerations. NOTICE TO THIRD PARTY AGENCIES OSI Systems, Inc. and its subsidiaries (collectively OSI) does not accept unsolicited resumes from recruiters or employment agencies.
If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency.
Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI. Equal Opportunity Employer - Disability and Veterans EEO is the Law Poster Link: https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.