Position Summary
Provide support for Regional Equipment Logistics which including interfacing with equipment managers and pool customers and resolving all appropriate business issues.
Centralized dispatch; responsible for receiving OTR calls from our customers and dispatching them to the local teams by way of telephone, cellphone, text message, or email.
Essential Responsibilities/Duties/Functions/Tasks
* Insure security of assets and operational integrity at local railroad ramps, and marine terminals.
Ensure that approved trucker list is valid and updated.
* Inventory reconciliation.
* Handle customer inquiries on billing and equipment availability.
* Coordinate reports with customers and internal recipients.
* Scheduling mechanic repair jobs to meet customer needs
* Provide system updates for repair events via email or customers specific program, advising TRAC Services has accepted the call, arrived at the call, and completed the call
* Ensure that daily records on equipment condition are maintained and that reports on status are accurate and distributed on a timely basis.
* Ensure that migration status is reviewed and that repositioning is ordered as needed.
* Provide assistance to International Pools Analyst regarding report preparation and distribution.
* Maintain contact with Customer representatives to proactively deal with issues as they arise.
* Provide customer service/be one of the direct contacts between customers and TRAC Services
* Provide support to the local TRAC Services teams when challenges arise.
Non essential duties:
* Handle telephone inquiries as required.
* Work with Motor Carrier reps to resolve issues with customer base.
Qualifications
* Minimum two (2) years business experience
* Intermodal industry knowledge of equipment control preferred, but not required
* Strong phone voice and communication skills
* Attention to detail
* Ability to multi-task, handling multiple requests from different vendors simultaneously
* Ability to prioritize tasks and meet stringent deadlines
* Ability to identify problems, process resolution and implement action or solution timely
* Knowledge of Microsoft Excel, Internet Explorer, Word, PowerPoint & Outlook
* Ability to pass a background check and secure an E-Railsafe / TWIC badge
* Spanish speaking ability helpful, but not required
* Excellent communication skills to collaborate with others under any type of condition
* Excellent clerical and organizational skills to keep track of schedules, routes, and personnel
Work Requirements
* This position requires long periods sitting behind a desk, performing tasks on a computer.
Work Environment
This job function is performed in a terminal setting requiring normal safety precautions with strict adherence to safety policies of the facility.