Exciting opportunity for a Customer Relations professional.
In this role, Customer Relations Account Manager will be an excellent communicator who's able to grasp customer needs and brainstorm ways to fulfill them.
Will help promote a team environment with the Customer Relations and Operating Team.
The Customer Relations Account Manager will resolve any issues that arise to ensure customers are satisfied.
This is a Hybrid opportunity and will work out of the Bolingbrook location.
Must have Logistics or Transportation Industry experience.
Recruiter: Connie Stathopoulos
Responsibilities include but are not limited to: · Provide informed input for new opportunities and follow the opportunity process through the RFP process
· Serve as main point of contact for all assigned accounts and main point of contact for all communications while following the process
· Maintain all owned customer contact and transportation profile information
· Follow strict guidelines on submission of orders to order entry team all the way through the Order Life Cycle
· Proactively submit claims within 48 hours of receiving to include updates to customer
· Initiate customer calls if there are issues
· Proactively report setup for customers from tracking to KPIs for customers
· Demonstrate the ability to be efficient and effective in front-end operations while adhering to all company programs and procedural compliance
· Identify what needs to be done and accomplishes the task.
Review the task board daily to complete by deadlines
.
Skills and Requirements · Proven experience as a Customer Relations Manager, 2 years required
· Experience working in a Transportation industry, 2 years required
· Proven track record of meeting and exceeding targets
· Background in customer service; industry knowledge is a plus
· Experience tracking relevant KPIs (e.g.
customer satisfaction)
· Proficient in MS Office, with working knowledge of CRM and TMS platforms (e.g.
Salesforce)
· A customer-oriented attitude
· Excellent communication and negotiation skills
· Problem-solving aptitude
· Ability to work well with a team
· Associate degree or BA in Business Administration