Customer Service Specialist

Company Description The Land Trust Company is part of the Fidelity National Financial (FNF) umbrella, a Fortune 500 company. For over 100 years the Land Trust company has been servicing the needs of consumers in Illinois to ensure real estate ownership benefits while minimizing risks. The Land Trust Company is introducing a new product to the Indiana, Illinois and Florida marketplaces that offer greater services to clients whose buying factors are online privacy and fraud protection. Role Description This is a full-time, on-site position for a Customer Service Specialist at The Land Trust Company, located in Chicago, IL. The Customer Service Specialist will be responsible for managing incoming calls and appointments with potential clients, guiding them through a scripted process, and collecting the necessary information to establish a new trust. The role offers the potential to advance into a Customer Service Manager position as the team expands, contingent upon the candidate demonstrating the qualifications and earning consideration for the managerial role. Qualifications Customer Support, Customer Service, and Customer Experience skills Phone Etiquette Proven track record of ensuring customer satisfaction Excellent communication and interpersonal skills Ability to multitask and prioritize in a fast-paced environment Experience in real estate or title insurance is a plus Minimum of high school diploma; additional certification in customer service is preferred Compensation The compensation range outlined below is flexible and will vary based on the candidate's skill set and qualifications. Highly qualified candidates may also be eligible for performance-based bonus compensation.