Customer Service Specialist

Job description We are seeking a dedicated and enthusiastic Customer Service Specialist to join our team! The Customer Service Specialist will support the process to increase the profitability of the companys finance, Insurance (F&I) products and services provided to automobile dealers. The ideal candidate will possess strong communication skills, a customer-focused attitude, and the ability to work effectively in a fast-paced call center environment.
***** Houston, TX 77077***** $17.60 per hour.***** 1st shift Monday – Friday (Available to work OT if needed)Duties Provide superior customer service in phone conversations, written correspondences, follow-up activities, and coordination of job responsibilities.Process cancellation and transfer requests from dealers, customers, and lienholders.Underwrite applications for company products.Verify customer names, vehicles, and other information to assure accuracy.Pursue additional information needed on incomplete applications.Review error reports for applications that failed system edits and correct.Generate correspondence for rejected applications.Process cancellations for NCB dealers and "Out of Business Dealers (OBD)."Process GAP rate premium refunds to lienholders.QUALIFICATIONS High school diploma or general education degree (GED)1 to 2 years related experience and/or training; or equivalent combination ofCall Center experience, minimum of 1 year call center required.Strong communication skills; good grammar, good typing, good phone, and email etiquette Sending emailsValid Driver's License