**Job Title:** Customer Service Specialist - Remote Work
**Company:** PG&E Corp.
**Location:** San Jose, California, US
**Job Type:** Part-Time
**Seniority Level:** Entry Level
**Years of Experience:** 1
**About PG&E Corp.:**
PG&E Corp. (Pacific Gas and Electric Company) is dedicated to providing safe, reliable energy services while promoting sustainability in the communities we serve. In line with our commitment to inclusion and employee empowerment, we are looking for a passionate and driven Customer Service Specialist to join our remote team.
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**Job Description:**
As a Customer Service Specialist at PG&E Corp., you will play a crucial role in ensuring customer satisfaction by providing top-notch support and assistance to our valued customers. Your primary responsibilities will involve handling inquiries, resolving issues, and offering solutions with a focus on customer engagement. This position is well-suited for candidates who demonstrate strong adaptability and a hardworking attitude.
**Key Responsibilities:**
- **Customer Interaction:** Respond to customer inquiries via phone, email, and chat, ensuring timely and accurate resolution of issues.
- **Issue Resolution:** Identify customer problems and provide effective solutions while adhering to company policies.
- **Data Management:** Accurately record customer interactions and maintain comprehensive customer files in our CRM system.
- **Product Knowledge:** Stay informed about PG&E's products, services, promotions, and policies to effectively answer customer questions and provide relevant information.
- **Persuasion & Presentation:** Use persuasive communication techniques to promote services and drive customer engagement. Prepare and deliver presentations or informational materials as needed.
- **Feedback Loop:** Gather customer feedback and relay insights to relevant departments to improve products and services.
- **Team Collaboration:** Work closely with team members to share knowledge, mentor peers, and participate in training initiatives.
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**Qualifications and Requirements:**
**Education & Experience:**
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Minimum of 1 year experience in customer service or related field.
**Skills & Competencies:**
- **Technical Proficiency:** Familiarity with customer relationship management (CRM) software and Microsoft Office Suite.
- **Communication Skills:** Strong verbal and written communication skills are essential.
- **Social Skills:** Exceptional interpersonal skills, demonstrating empathy and patience while interacting with customers.
**Personality Traits:**
- **Hardworking:** A strong work ethic and dedication to achieving high standards in customer service.
- **Adaptable:** Ability to gracefully manage multiple tasks, pivot when necessary, and handle challenging customer situations adeptly.
**Soft Skills:**
- **Persuasion:** Experience in effectively influencing customer decisions and generating positive sales outcomes.
- **Presentation:** Ability to clearly and confidently present information in a professional manner, tailored to the audience.
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**Benefits:**
- **Gym Membership:** Access to a local gym to promote wellness and health.
- **Free Food:** Enjoy complimentary meals and snacks during your shift to keep you energized.
- **Travel & Spending Expenses:** Compensation for travel and other related expenses for work-related activities.
**Working Environment:**
At PG&E Corp., we cultivate leaders who foster inclusivity and mentorship. We are committed to creating a supportive and diverse working environment that engages our workforce in meaningful ways.
**Application Deadline:**
Please submit your application by **October 4, 2024.**
**Equal Opportunity Statement:**
PG&E Corp. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Join our team and be part of a forward-thinking company that values its employees and their contributions. We look forward to welcoming you to PG&E Corp.!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
