Customer Service Travel Concierge

Customer Service Travel Concierge - Remote Our agents are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Your Responsibilities Connect with customers via phone/email/chat/and or social media to resolve their questions or concernsCalmly attempt to resolve and de-escalate any issuesEscalate interactions when necessary and appropriateRespond to requests for assistance and/or possible processing paymentsTrack all call-related information for and reporting purposesProvide feedback on-call issuesUpsell if required Qualifications: High School Diploma or equivalent6 months Customer Service experience minimum (not required)Be proficient in PC operation and navigationHave excellent communications skills, both oral and writtenAbility to work in a constantly changing and fast-paced environmentAbility to stay composed and objectiveStrong listening skills Requirements for working remotely: High-Speed Internet requiredDedicated workspaceAble to navigate and use a computerCell phone - calling and texting Benefits of working with us: Very Flexible environment/scheduleWorking with little or no supervisionWork remotely from your homeLots of different travel-related perks as well as some other perksFamily environment