Customer Success Associate

Ro is looking for a part-time Customer Success Associate to join our team in Washington, D.C. This entry-level position requires at least 1 year of experience in a customer-facing role. The ideal candidate will be confident and resourceful, with strong persuasion and analytical skills.

Responsibilities:- Manage relationships with customers to ensure their success and satisfaction with our products and services- Communicate with customers via phone, email, and chat to address any questions or concerns- Analyze customer feedback and data to identify areas for improvement and provide recommendations to the team- Collaborate with cross-functional teams to implement solutions that meet customer needs- Provide training and guidance to customers on how to use our products effectively

Requirements:- 1 year of experience in a customer-facing role- Confident and resourceful personality traits- Strong persuasion and analysis skills- Excellent communication and interpersonal skills- Ability to work independently and as part of a team- Bachelor's degree in business, marketing, or a related field preferred

Benefits:- Dental insurance- Remote work flexibility- Training and professional development opportunities

Working Environment:At Ro, we believe in harnessing technology to drive innovation and efficiency. Our team works in a dynamic and collaborative environment where creativity and problem-solving are encouraged.

Deadline to apply: May 25, 2024

Equal Opportunity Statement:Ro is an equal opportunity employer and we value diversity in our workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. All qualified candidates are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.