Customer Success Manager I (Remote)

Employer Industry: Sports and Entertainment

Why Consider This Job Opportunity

Salary up to $74,600
Opportunity for career advancement and growth within the organization
Travel to customer sites approximately 1 week a month
Comprehensive benefits package including medical, dental, vision, 401k with company match, and more
Discretionary Time Off (DTO) to prevent burnout and improve productivity
Recognition as a Top Workplace in 2022

What To Expect (Job Responsibilities)

Serve as the primary point of contact for the Venuetize product, managing support and projects
Communicate changes to clients and internal teams, seeking necessary approvals
Develop and implement customer programs focused on fostering long-term relationships and engagement
Collaborate with clients to identify goals, define evaluation metrics, and execute product strategies
Identify new business opportunities and communicate the value of additional services

What Is Required (Qualifications)

Experience in a customer-facing role, preferably within the sports and entertainment industry
Experience with complex enterprise solutions
Advanced understanding of Sports and Entertainment industry and Venuetize product lines
Strong communication, interpersonal, and customer service skills
Project management skills

How To Stand Out (Preferred Qualifications)

0-2 years of experience in a customer-facing role in the sports and entertainment industry

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