Customer Success Manager Job Description Overview Quality Coding Software Solutions is seeking a Customer Success Manager to support our Managed Care and Community based healthcare clients. We offer an exciting opportunity to support health care insurers and providers in improving health care outcomes for vulnerable populations. Our solutions positively impact over two hundred fifty thousand health plan members.
Responsibilities Develop strong knowledge of our Healthcare SaaS SolutionsManage all aspects of client relationship and work with clients in consultative manner by understanding needs and providing strategic and tactical adviceComplete in-depth data analysis in support of customer accountsPerform monthly or quarterly account reviews and updatesDocument and communicate customer needs to product management teamCommunicate new features, encourage adoption, and lead trainingEffectively communicate and coordinate with the sales and marketingSupport sales and growth initiatives Qualifications and Experience 5 - 7 years working for a healthcare software business or within a healthcare environmentExperience managing customer relationships with proven success in account management and/or territory managementKnowledge of healthcare IT systems , healthcare assessments, and value-based careDetail oriented, self-starter with a desire to learn and take on new responsibilitiesAn entrepreneurial, energetic, and optimistic attitudeA strong work ethic and willingness to learnExcellent written and oral communication skillsProficiency in Microsoft Excel, PowerPoint, and Word Location/Travel Position is available remotelyQCSS is headquartered in Cambridge, MATravel may be required to organize, execute, and attend in-person marketing events and periodic in-person company meetings Hiring Process The initial screen will be a 30-minute callThe first interview will be a 60-minute video callThe final interview will include presentation of an exercise and be a 90-minute video callThe final step of the process will be a reference check Background Checks/Federal HealthCare Program Exclusion Lists Screening Candidates for this position will be required to undergo a pre-employment background check. All QCSS employees are subject to annual screening to ensure that they have not been excluded from the Federal Healthcare Programs (using the OIG and GSA Exclusion Lists) or State Medicaid Programs. The Company's pre-employment background check and OIG/GSA Exclusion Lists screening program is administered in compliance with all federal, state and local laws.
Equal Opportunity Employer QCSS is an Equal Opportunity Employer and strongly supports diversity in the workforce.
About Quality Coding Software Solutions At QCSS Health, we are laser-focused on simplifying the complexities of MLTSS service delivery through innovative, data-driven solutions that result in greater cost-efficiencies, more equitable access to care, and improved health outcomes.
Our Mission
To seamlessly integrate domain expertise with technology solutions to make Managed Long Term Services and Supports more successful. We are dedicated to enabling health plans and providers to improve the health outcomes of their vulnerable populations and thrive in a value-based healthcare system.
Our Core Values
Simplifying Complexity - We know managing cost-effective MLTSS programs can be difficult, but it doesn't have to be. Our guiding principle is to develop innovative, easy-to-use solutions, designed specifically to meet the unique challenges of running MLTSS programs.
Member-Centric Excellence - We empower MLTSS organizations to deliver exceptional care to their members, placing individual outcomes, health equity, and the quality of care delivered at the forefront of everything we do.
Trust is at our Core - We foster trust by leading with integrity, ethics, and the reliability of our technology. Transparency, genuine listening, and unwavering dedication to fulfilling our commitments are fundamental to how we cultivate strong and meaningful relationships.