Customer Success Manager

Job Description:

We are seeking a dedicated and adaptable Customer Success Manager to join our team at Comcast in Denver, Colorado. As a mid-to-senior level position, the ideal candidate will have at least 7 years of experience in customer success or a related field.

Responsibilities:
- Build and maintain strong relationships with key customers, acting as their main point of contact
- Guide customers through the onboarding process, ensuring a smooth transition
- Develop customer success plans to help customers achieve their goals and objectives
- Proactively identify and address any issues or concerns that may arise
- Collaborate with internal teams to advocate for customer needs and drive product improvements
- Conduct regular check-ins with customers to measure satisfaction and address any areas for improvement
- Provide training and support to customers on using our products effectively

Requirements:
- Bachelor's degree in business, marketing, or a related field
- Proven experience in customer success, account management, or a similar role
- Strong planning and leadership skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Proficiency in CRM software and other relevant tools
- Adaptability to changing priorities and deadlines

Benefits:
- Visa sponsorship for qualified candidates
- Remote work flexibility
- Parental leave
- Competitive salary and benefits package

Working Environment:
At Comcast, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We are committed to providing a supportive and collaborative environment where every employee can thrive and succeed.

Equal Opportunity Statement:
Comcast is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome and encourage applications from qualified individuals of all backgrounds.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.