About Vibe Vibe.co is the fastest growing fastest-growing self-serve Streaming TV ad platform on a mission to democratize access to TV advertising for small and medium-sized businesses.
We are building a radically more efficient and transparent marketplace, providing the streaming industry with a much-needed infrastructural backbone.
Founded in 2022 by serial entrepreneurs, engineers and adtech veterans, Arthur Querou (ex YCombinator) & Franck Tetzlaff (Doctolib Founder - $6B valuation e-health scaleup).
Vibe has already:
Onboarded over 2,000 clients Achieved >$20M Revenue Run over 1B ad impressions on TV We are on track to reach $60M in revenue this year, and over $200M by 2025.
Ultimately, our goal is to help 1,000,000 businesses advertise on TV.
Your mission As a Customer Success Manager, you will be working closely with Vincent, Team Lead, and Quentin, COO.
You will play a key role in building a customer-centric culture, optimizing operations, and driving revenue growth through strategic customer engagement.
Your key objectives: Increase upsell and reduce churn by providing regular, relevant touch points and highlighting key platform features.
Develop greater, more accurate knowledge of self-service customers to support them throughout the lifecycle (campaign setup, iteration, recommendation, etc.).
Set up personalized routines (manual, semi-automated) according to customer type (mid-market, small, enterprise).
Provide regular feedback to the product team to implement relevant automation and optimize the user experience.
Lead by example in adopting a customer-first approach that encourages continuous learning and adaptation.
The tools we use :
Planhat, Intercom, Customer.io, Looker, BigQuery…
We'd love to work with you if You have 2+ years of experience in mid-market or enterprise account management with a proven track record of customer success.
You have a strong understanding of CRM systems, customer data analytics, and process optimization.
You have excellent communication and interpersonal skills that enable you to influence effectively at all levels.
You thrive on cross-functional collaboration and can drive teamwork across departments.
You think strategically with a focus on continuous improvement and innovation.