About Us
Nanonets has a vision to help computers see the world starting with reading and understanding documents. Machine Learning (ML) is no longer a futuristic concept—it's a present-day powerhouse transforming the business landscape.
Nanonets is at the forefront of this transformation, offering innovative ML solutions designed to make document related processes faster than ever before. From automating data extraction processes to enhancing reconciliation, our solutions are designed to revolutionize workflows, optimize operations, and unlock untapped potential for our clients.
Our client footprint spans across brands such as Toyota, Boston Scientific, Bill.com and Entergy to name a few, enabling businesses across a myriad of industries to unlock the potential of their visual and textual data
We recently closed a series B round of $29 million in funding by Accel and are backed by the likes of existing investors including Elevation Capital & YCombinator. This infusion of capital underscores our commitment to driving innovation and expanding our reach in delivering cutting-edge AI solutions to businesses worldwide.
Read about the release here:
https://www.forbes.com/sites/davidprosser/2024/03/12/why-enterprises-are-learning-to-love-nanonets-automation/?sh=6d79ec8f3ca1
https://techcrunch.com/2024/03/12/nanonets-funding-accel-india/amp/
The Role
Nanonets is proud to be an equal opportunity workplace dedicated to pursuing, hiring, and retaining a diverse workforce.
We're looking to hire a Customer Success Manager to delight our customers with their expertise of the product and ability to build deep
relationships with them. Our average salary for this role is $120,000per year.
What you'll do:
TLDR - Manage Customer Expectations, Be Customers voice forinternal stakeholders
Primary KPI - Net Revenue Retention - (What is NRR - https://www.smartkarrot.com/resources/blog/net-revenue-retention/)
? Engage with customers right after the contract is closed and technicalintegration is completed.
? Understand customer requirements, and clearly articulate it to thetechnical team.
? Clearly call out any deviations from the requirements (to the customer andinternal teams) Write PRDs for internal teams to work on Ensure Hygienerequirements (data availability, final output format etc for Activation).
? Be the SPOC for all daily / weekly communications with the customers.
? Plan with internal stakeholders and communicate clear timelines via GanttCharts / Excel documents / presentations.
? Maintain and prioritize the backlog, enhancement requests across multiplecustomers.
? Ensure end to end testing of the workflow and output before releasing it tothe customer.
Required Qualifications -
Need to Have:
? 3 years of Stakeholder Management Experience (Sales / Consulting /Account Management).
? Good Verbal and Written Communication Excellent conflict managementand resolution skills.
Good to Have:
? Ability to Manage relationships.
? Proven track record of leading projects Exceptional verbal and writtencommunication skills, including the ability to work with technical and
non-technical audiences; as well as communicate effectively to individualcontributors, management, and executive leadership.
? Strong communications skills, with the distinctive ability to empower andinfluence people without authority or a direct reporting relationship.
Hybrid based in Palo Alto, CA - we have occasional travel or in office days
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