**Job Title: Customer Success Manager**
**Company:** Voya Financial
**Location:** Phoenix, Arizona, US
**Job Type:** Part-Time
**Seniority Level:** Mid-to-Senior Level
**Years of Experience Required:** 8
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### Job Description
Voya Financial is seeking an experienced and dynamic **Customer Success Manager** to join our team in Phoenix, Arizona. As a Customer Success Manager, you will play a crucial role in driving customer satisfaction, retention, and growth while working in a part-time capacity. Your primary responsibility will be to ensure our customers derive maximum value from our products and services, establishing Voya as a trusted partner in their financial journey.
### Key Responsibilities
- **Customer Onboarding**: Facilitate the onboarding process for new clients, providing comprehensive training and resources to ensure their understanding and utilization of Voya's offerings.
- **Account Management**: Maintain and manage strategic customer relationships, becoming the primary point of contact for your assigned portfolio of clients to address their needs and concerns promptly.
- **Proactive Engagement**: Regularly check in with customers to gauge satisfaction, identify new opportunities for engagement, and preemptively address potential issues before they escalate.
- **Customer Advocacy**: Serve as the voice of the customer within Voya, relaying customer insights and feedback to internal teams to influence product development and service enhancements.
- **Analytical Reporting**: Track and analyze customer usage data and trends, preparing detailed reports that highlight successes, challenges, and actionable insights for both internal teams and clients.
- **Cross-Functional Collaboration**: Work closely with sales, marketing, and product teams to ensure a seamless experience for customers and to align customer feedback with business objectives.
- **Creative Problem Solving**: Utilize creative thinking to develop tailored solutions that meet clients' unique needs, enhancing their experience with our products and services.
- **Training Development**: Design and deliver customer training programs and create support materials to empower clients and team members.
- **Customer Events**: Organize and facilitate customer events (e.g., webinars, workshops) to educate clients and foster community engagement.
### Requirements
- **Experience**: Minimum of 8 years in customer success, account management, or related fields, ideally within the financial services or technology sectors.
- **Education**: Bachelor's degree in Business Administration, Finance, Marketing, or a related field; advanced degree preferred.
- **Independent & Confident**: You must be able to work independently and display confidence in your decision-making and customer interactions.
- **Soft Skills**: Strong creativity to think outside the box, coupled with impeccable attention to detail, ensuring that client interactions and documentation are thorough and accurate.
- **Communication Skills**: Excellent verbal and written communication skills, with the ability to convey complex information clearly and persuasively.
- **Problem-Solving Skills**: Adept at identifying problems and generating effective solutions swiftly while managing multiple priorities in a fast-paced environment.
- **Tech Proficiency**: Familiarity with CRM software (such as Salesforce or HubSpot), data analytics tools, and other relevant technology platforms.
### Benefits
- **Work-Life Balance**: Enjoy a flexible part-time schedule that fits your lifestyle.
- **Free Food**: Complimentary snacks and meals available at our Phoenix office.
- **Gym Membership**: Access to a gym facility to promote your health and wellness.
- **Travel & Spending Expenses**: Reimbursement for work-related travel and spending to enhance client relations and professional development.
### Working Environment
At Voya Financial, we empower our employees to take ownership of their roles and make impactful decisions that benefit our customers and the company. Our culture encourages innovation, collaboration, and personal growth, creating a stimulating environment where your ideas will be valued.
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**Deadline to Apply: ******** **
**Equal Opportunity Statement**
Voya Financial is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
