Customer Success Manager

At Pylon, we're building the future of B2B Post Sales. Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support across Slack Connect, Microsoft Teams, Email, In-App Chat, Slack Community—all in one place.
A unique opportunity to work on standing up the customer success function at company building in the post-sales space! You'll be turned to for more than just delivering customer outcomes. The team will look to you for product feedback, roadmap ideas, and process recommendations.

What you'll do Help customers adopt new features
Help identify customers who are not using the product as expected and engage with them
Manage renewals with existing customers
Dogfood Pylon for our customer success processes
Build upsell processes for new products, seats expansion, etc.
Manage migrations from legacy systems onto Pylon
Help develop a scalable customer success process
Tinker with new processes, new features, and AI
Requirements Located in (or will relocate to) San Francisco and excited about working in-person
Comfortable regularly interacting with customers over chat and video
Very organized and hard working
An interest in tinkering with the product and suggesting improvements
0-6 years of experience
Benefits Medical, Vision, Dental insurance
401K
Unlimited PTO
Food in the office
Fun team offsites and events

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