Customer Success Manager Location: Remote, USA (TX or greater NYC preferred)
Who we are: We are a multinational AI solution provider for the food industry. The heart of our software development and AI center of excellence lies in Munich, Germany. PreciTaste is in hyper-growth mode, offering our team the unique opportunity to transform the quick service restaurant (QSR) industry worldwide. By using our suite of AI software, teams work together more efficiently, serving the freshest food to customers and reducing food waste. PreciTaste is in four of the six largest QSRs in the world and has a rapidly growing market share in additional brands, providing exciting career advancement opportunities.
The role: We seek a highly motivated and talented Customer Success Manager to join our fast-growing AI company. In this role, you will play a crucial part in ensuring customer satisfaction, providing ongoing training and support, and acting as a trusted advisor to help customers achieve their operational goals using PreciTaste's AI solutions.
What you'll do: Customer Onboarding: As the lead in the onboarding process for new clients, you will ensure a smooth transition and setup of PreciTaste's AI solutions in their kitchensTraining: Conduct comprehensive training sessions for restaurant staff, demonstrating how to use our software to maximize efficiencySupport: Provide ongoing support to customers, addressing any issues or concerns they may have and ensuring they are getting the most out of our solutionsRelationship Management: Build and maintain strong relationships with key stakeholders at client organizations, acting as their main point of contact and trusted advisorFeedback: Gather customer feedback to help inform product improvements and updatesCross-functional Collaboration: Work closely with the sales, product, and other teams to ensure customer needs are being met and to drive continuous improvementAdvocacy: Advocate for customers internally by collaborating with our Product team to translate customer feedback into product requirements What you'll bring: Previous experience in the restaurant industry is essential2+ years of experience in a customer success or similar roleExcellent communication and interpersonal skillsStrong problem-solving abilities and a proactive approach to customer serviceComfortable with technology and able to quickly learn new softwareExperience with AI or kitchen management systems is a plusBachelor's degree in business, hospitality, or a related field Preferred: Experience with SaaSFamiliarity with QSR / restaurant operationsExperience managing restaurant operationsExperience with CRM software What we offer: Cutting-edge technologies powering the future of AI in QSRExponential growth opportunitiesAccess to one of the largest customer bases in the worldDiscounts on retail products, services, and experiences