Dealpath is looking for a self-motivated Customer Success Manager (Mid-Market) to join our growing team in San Francisco, CA!
As a Customer Success Manager (Mid-Market) you will play a critical role in ensuring our customers adopt and utilize Dealpath to its utmost capabilities.
You're excited about this opportunity because you'll:
Interact with customers to learn how their business works, define success criteria, and build out a customer journey to help them reach their business goals
Train, onboard, and support our customers in their usage of Dealpath in an effort to ensure adoption
Produce and deliver web-based and in-person training seminars for customers
Field phone and email based support inquiries from customers
Assist with the creation of self-service documentation and video-based training materials
Work cross-functionally with Dealpath's Sales, Marketing, and Product teams to relay customer use cases, develop success assets, and resolve product escalations
Ensure the retention, growth, and satisfaction of a portfolio of customer accounts
Help the Customer Success team build out process and success metrics to accelerate the scaling of this function
We are excited that you are:
A self-motivated team player, ready to embrace a fast paced, high-growth environment
Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues
Always thinking of new ways to effectively serve customers and improve the Customer Success team's internal processes
Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues
Qualifications:
Bachelor's degree or higher
3-5 years of customer success and/or account management
Strong written and verbal communication skills, including comfort with presenting to senior executive audiences
Empathy for customers, and passion for helping them
Demonstrated ability to manage ambiguity and apply problem-solving skills
High attention to detail and accuracy
Strong knowledge and proficiency in Excel / Google Sheets
For Bonus Points:
Experience working for an enterprise SaaS company
Experience servicing commercial real estate firms
Interest in commercial real estate
Familiarity with SQL and Salesforce
The Perks & Culture:
100% company paid individual medical, dental, & vision insurance coverage
Flexible Spending Account
Paid Parental Leave
401(k)
Company sponsored commuter benefits
Flexible time off policy
Hybrid work policy - 3 days in office requirement
Monthly wellness reimbursement
The estimated pay range for San Francisco, CA candidates is $90,000 - $100,000 base, & $10,000 - $20,000 variable compensation. This position is also eligible for Dealpath's equity plan.
Your compensation will be based upon several factors including your experience, qualifications, education, location, and the skills assessed in Dealpath's interview process. Your actual compensation will be confirmed in writing at the time of offer.
Dealpath's compensation ranges are determined by current market data, so compensation data posted on our job posts may change as new market data becomes available.
About Dealpath:
Our mission is to empower real estate investment and capital markets with data and collaboration through purpose-built software. We believe that real estate is driven by people with information to shape the built world.
Today, Dealpath is the industry's leading cloud-based deal management platform and expanding rapidly. Recent highlights include: surpassing $10 Trillion of transactions supported on the platform with leading firms like Blackstone, AEW, Oxford, Nuveen, Bridge Investment Group, etc., recognized as the "Top Technology" at Global PropTech Awards, and expanding offices and teams in San Francisco and New York City. We're engineering an industry-defining company to power the largest asset class in the world into the future.
Our company is led by an experienced team and backed by a combination of top tier venture capital firms and strategic industry partners including: Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil Investments, LeFrak, Milstein, Bechtel, and Morgan Stanley Expansion Capital.
We value your voice! If you get excited about solving real business challenges and working closely with other smart folks in a winning culture - we'd love to meet you!
#J-18808-Ljbffr
