Employer Industry: Product Search and Discovery Technology
Why Consider This Job Opportunity
Competitive compensation package including stock options
Fully remote team - choose where you live
Work from home stipend! We want you to have the resources you need to set up your home office
Apple laptops provided for new employees
Training and development budget for every employee, refreshed each year
Parental leave for qualified employees
Work with smart people who will help you grow and make a meaningful impact
What To Expect (Job Responsibilities)
Repaying our customers' trust through ensuring they get live with our product and are thrilled with the results
Understand the needs and roles within the enterprise organizations we work with and help to manage prioritizations and misalignments. If two people within a customer ask for different things, your team must understand how to prioritize for the success of the organization without hurting feelings
Helping craft and dictate both internal and external narratives for what's needed to make a customer successful
Effectively asking for and managing engineering time to ensure important work for customers is prioritized and unimportant requests are resolved with minimal to no engineering resources
Fielding and troubleshooting customer support requests
Creating and updating customer documentation and training materials as needed
Always looking for new ways you can make our integration process more robust and make customers feel even more successful
What Is Required (Qualifications)
A minimum of three years professional experience dealing directly with customers and large organizations in a role within customer success, technical account management, or solutions consulting
Excellent communication and interpersonal skills
Know what an API is and have interacted with them before
Excellent ability to quickly understand the different roles in an organization, focus on the ones most important to a task, and craft clear narrative to get people behind your ideas
Ability to convince and motivate those around you to do what you know is right
Enjoy interacting with customers and solving new problems daily
Ability and desire to learn quickly, think outside the box, and come up with solutions to problem
How To Stand Out (Preferred Qualifications)
Experience in product search and discovery technology
Familiarity with machine learning and data science concepts
Previous experience in eCommerce or retail industry
#ProductSearch #CustomerSuccess #RemoteWork #CareerGrowth #TechCompany
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Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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