Customer Success Manager (Social Saas)

Join us in a high-visibility position to craft and deliver a customer success as we build the industry-leading social community growth platform. Scrollmark is a social commerce platform that grows fanbases, nurtures audiences, and creates+measures revenue on social. We're the platform of choice for mid-market brands looking to take their social commerce to the next level. We do this by using the most underutilized channel in marketing today - direct messages. As an early-stage startup, we're looking for partners with the commitment and conviction to define the future of this company. So far, we've raised $3M in seed funding from Mayfield, Jackson Square Ventures, Lemniscap, Shakti, and Aperiam. Our goal for the next 6-12 months is to rapidly expand our customer base. Nearly 9/10 customers are moving from a free trial to a sale. Our co-founders have experience working in large enterprises and small startups, and we maintain a culture of respect, passion, and inclusivity. In this role, you'll be reporting directly to the Head of Growth with direct access to the executive team. This is a fantastic opportunity to advance your career, challenge yourself, and work with cutting-edge technology.The ideal candidate is someone with at least 5+ years of full-time Customer Success experience, ideally with a social SaaS background.During your first 6 months you will:
Meet and build relationships with the CEO, CPO, and Head of Growth.
Take your first customers from initial implementation through launch.
Become an expert on our products, answering questions for every customer-facing team.
Build out the processes, knowledge base, and collateral that will shape the future of the SA team.