Customer Success Manager - Work From Home

Job Description:

Charter Communications is seeking a driven and hardworking Customer Success Manager to join our team on a part-time, work-from-home basis in Dallas, Texas. As a mid-to-senior level professional with at least 6 years of experience in customer success or related roles, you will play a crucial role in ensuring our customers receive the highest level of service and support.

Responsibilities:

- Build and maintain strong relationships with customers, serving as their primary point of contact for any inquiries, issues, or escalations.- Proactively engage with customers to ensure they are maximizing the value of our products and services.- Collaborate with cross-functional teams to address customer needs and drive resolution to any challenges.- Analyze customer data and feedback to identify opportunities for improvement and innovation.- Develop and implement customer success strategies to increase retention and satisfaction rates.- Provide training and guidance to customers on best practices for using our products and services effectively.

Requirements:

- Bachelor's degree in Business, Marketing, or a related field.- Proven experience in customer success, account management, or a similar role.- Strong analytical skills and the ability to use data to drive decision-making.- Innovative mindset with a passion for finding creative solutions to challenges.- Excellent communication and interpersonal skills, with the ability to build rapport with customers.- Self-motivated and able to work independently in a remote environment.- Proficiency in CRM software and Microsoft Office suite.

Benefits:- Remote work flexibility- Company equipment provided- Paid overtime opportunities- Opportunities to give back to the community through corporate social responsibility initiatives

Equal Opportunity Statement:Charter Communications is an equal opportunity employer and considers all qualified applicants without regard to race, gender, age, disability, religion, national origin, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where everyone is valued and respected.

Don't miss out on this exciting opportunity to join a dynamic team and make a positive impact on the customer experience at Charter Communications. Apply by the deadline on June 14, 2024.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.