**Job Title:** Customer Success Representative
**Company:** Fluor
**Location:** Denver, Colorado, US
**Job Type:** Full-time
**Seniority:** Associate Level
**Years of Experience:** 3
---
**Job Description:**
Fluor is seeking a dedicated and driven Customer Success Representative to join our dynamic team in Denver, Colorado. The ideal candidate will have at least three years of relevant experience, a passion for customer engagement, and the ability to foster long-lasting relationships with clients. This role is essential in ensuring that our customers receive the highest level of support and satisfaction, thus playing a significant role in our overall commitment to excellence.
**Key Responsibilities:**
1. **Customer Relationship Management:**
- Build and maintain strong relationships with assigned clients to ensure their success and satisfaction.
- Serve as the primary point of contact for customers, addressing their questions, concerns, and needs in a prompt and professional manner.
2. **Onboarding and Training:**
- Guide new customers through the onboarding process, ensuring a smooth transition and helping them quickly understand product usage and best practices.
- Develop and deliver training presentations to customers to improve their understanding of our products and services.
3. **Strategic Planning:**
- Collaborate with customers to understand their business goals and challenges, providing tailored solutions and recommendations to maximize their usage of Fluor's offerings.
- Participate in strategic business reviews, presenting insights and updates on product enhancements, usage metrics, and success stories.
4. **Feedback and Improvement:**
- Collect and analyze customer feedback to identify opportunities for product and process improvements.
- Work closely with the product development team to relay customer needs and suggest enhancements that will improve user experience.
5. **Performance Tracking:**
- Monitor customer product usage and satisfaction levels, proactively reaching out to clients to ensure high levels of engagement.
- Prepare and present regular reports on customer health metrics to the management team.
6. **Problem Resolution:**
- Effectively manage customer inquiries and issues, ensuring they are resolved in a timely manner to enhance customer satisfaction and loyalty.
- Utilize technology tools and resources to streamline support processes, driving efficiency in customer interactions.
**Requirements:**
1. **Education & Experience:**
- Bachelor's degree in Business Administration, Communications, or a related field preferred; equivalent work experience will be considered.
- Minimum of 3 years in a customer service or customer success role, preferably in a technology-driven environment.
2. **Technical Skills:**
- Proficient in CRM software and Microsoft Office Suite (Excel, PowerPoint, Word).
- Familiarity with database management and reporting tools.
3. **Personality Traits:**
- Driven: Strong self-motivation to exceed customer expectations and achieve personal and team goals.
- Energetic: A positive attitude and enthusiasm for engaging with customers and presenting solutions.
4. **Soft Skills:**
- Strategic Planning: Ability to think critically and strategically about customers' needs and develop tailored action plans.
- Presentation: Excellent verbal and written communication skills, with the ability to create engaging and informative presentations for diverse audiences.
5. **Additional Requirements:**
- Ability to work effectively in a fast-paced, technology-driven environment.
- Flexibility to adapt to changing customer needs and business priorities.
**Benefits:**
- Competitive retirement plan.
- Generous Paid Time Off (PTO) policy.
- Company equipment provided to ensure optimal work efficiency.
**Working Environment:**
Join Fluor in a collaborative and innovative workspace where technology is harnessed to drive efficiency and product development. Our customer-centric culture thrives on teamwork, creativity, and a commitment to professional growth.
**Deadline to Apply:** September 27, 2024
**Equal Opportunity Statement:**
Fluor is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other status protected by law.
---
If you are a motivated individual looking to make an impact in customer success, we would love to see your application!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
