Job Description:
W.R. Berkley is seeking a Customer Success Representative to join our team in Denver, Colorado. As a Customer Success Representative, you will be responsible for building and maintaining strong relationships with our clients to ensure their satisfaction with our products and services. This role is critical in driving customer loyalty and retention.
Responsibilities:- Serve as the primary point of contact for clients, addressing their inquiries and resolving any issues in a timely and professional manner- Collaborate with internal teams to ensure client needs are met and that expectations are exceeded- Proactively reach out to clients to gather feedback and identify opportunities for improvement- Assist in the onboarding process for new clients, providing guidance and support to help them get started with our products and services- Monitor customer accounts and track key metrics to identify trends and potential areas for growth- Develop and implement strategies to enhance customer satisfaction and drive engagement- Represent the company at industry events and conferences to promote our offerings and foster new relationships- Participate in ongoing training and professional development opportunities to enhance job performance
Requirements:- Bachelor's degree in Business Administration, Marketing, or a related field- Minimum of 2 years of experience in a customer-facing role, preferably in the insurance industry- Excellent communication and interpersonal skills- Strong problem-solving abilities and the ability to think critically- Ability to work independently and collaborate effectively with a team- Reliable and motivated with a strong work ethic- Creative thinker with strong planning skills
Benefits:- Competitive salary with paid overtime- Vision insurance- Joining bonus for new hires- Opportunities to give back to the community through corporate social responsibility initiatives
Equal Opportunity Statement:W.R. Berkley is an equal opportunity employer and is committed to providing a diverse work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment without regard to any of these factors.
Deadline to apply: July 16, 2024
Join our team and make a difference in the lives of our customers! Apply now to become a Customer Success Representative at W.R. Berkley in Denver, Colorado.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
