Customer Success Representative - Remote Work

The Customer Success Representative at Lowe's is a crucial role that requires a proactive and customer-centric individual to ensure customer satisfaction and drive loyalty. This position is a full-time, remote work opportunity based in San Jose, California, US, at the Associate Level with a requirement of at least 2 years of experience in a similar role.

Responsibilities:- Manage a portfolio of customers, ensuring their needs are met and issues are resolved in a timely and satisfactory manner- Build strong relationships with customers through proactive communication and high-quality service- Identify opportunities for upselling and cross-selling products and services to enhance customer experience- Collaborate with internal teams such as sales, marketing, and product development to address customer needs and concerns- Provide feedback to leadership on customer trends, satisfaction levels, and potential areas for improvement- Monitor and track customer interactions and outcomes to continuously improve customer success strategies- Stay current on product knowledge, industry trends, and best practices to better serve customers

Requirements:- Reliable and resourceful individual with strong problem-solving skills- Excellent people management and communication skills- Ability to plan and prioritize tasks effectively- Proficiency in CRM software and Microsoft Office Suite- Experience in a customer-facing role is preferred- Bachelor's degree in business, marketing, or a related field is a plus

Benefits:- Free food provided- Visa sponsorship opportunities for eligible candidates- Life insurance coverage

Working Environment:At Lowe's, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration, and provide ample opportunities for professional growth and development.

Deadline to Apply:Interested candidates must submit their application by June 20, 2024.

Equal Opportunity Statement:Lowe's is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, religion, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.