Customer Success Representative - Work From Home

Job Description:

As a Customer Success Representative at Philip Morris International, you will be responsible for building strong relationships with customers, ensuring their satisfaction and enhancing their overall experience. Your primary goal will be to drive customer success and retention through proactive communication and problem-solving.

Responsibilities:1. Communicate with customers via phone, email, and chat to understand their needs and provide timely assistance.2. Resolve customer inquiries and issues in a professional and efficient manner.3. Educate customers on product features and benefits, guiding them towards successful outcomes.4. Collaborate with cross-functional teams to address customer feedback and enhance the overall customer experience.5. Identify upsell and cross-sell opportunities to increase customer value.6. Monitor customer accounts and proactively engage with customers to prevent churn.7. Document customer interactions and maintain accurate records in the CRM system.8. Meet and exceed performance metrics related to customer satisfaction, retention, and upsell opportunities.

Requirements:1. Bachelor's degree preferred.2. 1+ year of experience in customer service or a related field.3. Reliable and adaptable personality traits.4. Strong people management and decision-making skills.5. Excellent communication and problem-solving abilities.6. Ability to work independently and as part of a team.7. Proficiency in CRM software and Microsoft Office Suite.8. Availability to work full-time from home in Jacksonville, Florida.

Benefits:1. Paid overtime opportunities.2. Free food provided during working hours.3. Remote work flexibility.4. Performance-based recognition and rewards.

Equal Opportunity Statement:Philip Morris International is an equal opportunity employer and welcomes applicants from all backgrounds. We celebrate diversity and are committed to creating an inclusive environment for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.